In order to exercise any of your rights described herein, you can contact us using the details at the section "How to Contact Us" below.Information We Collect
We may obtain information about you from various sources. We may collect information when you purchase goods or services from us, provide it to us at one of our stores, on our website (www.loveandnatural.com), via our social media pages, at one of our events or if you contact us by telephone.
Our products are available for sale online and in our retail store. Unless otherwise indicated at the time that you provide your information, any information collected in a department store is not provided to us. When you visit a LOVE AND NATURAL website or our social media pages, we may also collect certain information about your device or usage by automated means, including using technologies such as cookies, web server logs and web beacons.Information You Provide
You may choose to provide information to us in a number of ways, such as when you participate in an offer or promotion, when you make a purchase on our site or in our store or via our social media pages. The types of information you may provide to us includes:
- Contact information (such as name, postal address, email address, mobile or other phone number)
- Age and date of birth
- Payment information (such as your delivery address and billing address)
- Purchase history
- Account information (user ID and password)
- Product preferences and feedback
- Location information
- Your physical characteristics, skincare concerns and preferences
- Information in relation to product complaints (includes reaction to skin, your ethnic origin and allergies)
- Content you provide (such as photographs, videos, reviews, articles, survey responses and comments)
- Device information provided to us through the type of device you use when you visit our website and social media pages which may also include your unique device identifier, IP address, type of device or mobile operating system
- Information provided to us through social media networks when you visit our social media pages (such as your name, profile picture, likes, location, friend list and other information made publicly available by you on the social media network)
We may use the information provided to:
- Send you promotional materials or other communications
- Provide products and services to you
- Process your payment and/or gift card transactions
- Create and manage your online account, including access to your online and in-store purchase history
- Assist with product selection
- Respond to your inquiries
- Tailor ads displayed to you on our site and elsewhere to your interests and history with us
- Communicate with you about, and administer your participation in, special events, contests, sweepstakes, surveys and other offers
- Operate and communicate with you about our social networking applications
- Operate, evaluate and improve our business (including developing new products and services improving our current products and services; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing and other internal functions)
- Protect our systems and infrastructure from security risks
- Comply with applicable legal requirements, relevant industry standards and our policies
If we use your information in ways not mentioned here, we will let you know in advance.Information We Collect by Automated Means
When you visit this site, view or click on our online advertisements (including our advertisements on third party websites), visit our social media pages, we also collect certain information about your usage or device by automated means or by using technologies such as cookies, web server logs and web beacons. For example, if you visit one our websites, we may collect your IP address, your unique device identifier (or other device identifier) and/or geolocation data. As set forth in more detail below, we may also collect information about your usage and browsing habits using various web-based technologies.
We use Stripe and PayPal for payment, analytics, and other business services. Stripe and PayPal collect identifying information about the devices that connect to its services. Stripe and PayPal use this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and its privacy practices here: https://stripe.com/privacy-center/legal. You can learn more about PayPal and its privacy practices here: https://www.paypal.com/ca/webapps/mpp/ua/privacy-full.Technologies We Use
Cookies, Web Server Logs and Web Beacons
Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our websites.
In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.
To control which web servers collect this information, we may place tags on our webpages called "web beacons." These are computer instructions that link web pages to particular web servers and their cookies.
Third Party Web Analytics Services
We may use third party web analytics services on our websites such as Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use the site. The information collected through these means (including IP address) is anonymized before being shared with these service providers, who use the information to evaluate use of the websites. You may deactivate the ability of these analytics services to analyze your browsing activities on this site.
We may use the information collected through automated means on this site for market research, data analytics and system administration purposes, such as to determine whether you have visited us before or are new to the site, to tailor ads displayed to you on our site and elsewhere and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards. We also may use the information in other ways for which notice is provided at or before the time of collection.Information We Share
We do not rent lists or sell or otherwise disclose information we collect about you, except as described here. We may share your information with:
- Our affiliated legal entities
- Third party service providers who perform services on our behalf based on our instructions. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that process credit card payments, fulfill orders and provide web hosting, advertising and marketing services
In addition, and notwithstanding any other provision herein, we may retain and disclose information about you (a) if we are required to do so by law or legal process; (b) to law enforcement authorities or other government officials; or (c) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
We also reserve the right to transfer information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided to us in a manner that is consistent with this Policy. Following such a sale or transfer, you may contact the entity to which we transferred your information with any inquiries concerning the processing of that information.Your Rights and Choices
We offer you certain choices in connection with the information we collect from you, such as how we use the information and how we communicate with you. To update your preferences, please contact us in the manner specified below.
You can at any time tell us not to send you marketing communications by email by clicking on the unsubscribe link within the marketing emails you receive from us or by contacting us as indicated below.
Social Networking Application Opt-Out
To remove or delete our social media applications from your social networking account, follow the instructions from the particular social network.
You may withdraw any consent you previously provided to us, or object at any time on legitimate grounds, to the processing of your information. We will apply your preferences going forward. In some circumstances, withdrawing your consent to our use or disclosure of your information will mean that you cannot take advantage of some of our products or services. To withdraw your consent, please contact us.
Reviewing, Updating and Modifying Information
Subject to applicable laws, no more than twice in a 12 month period you may have the right to request access to and receive details about the information we maintain about you, update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. The right to access information may be limited in some circumstances by local law requirements. We may take reasonable steps to verify your identity before granting access or making corrections. You may request to review, change or delete your information by contacting us in the manner specified below. You may also ask to see what information we hold about you and be provided with:
- A copy of the personal information
- Details of the purpose for which the personal information is being or is to be processed;
- Details of the recipients or classes of recipients to whom the personal information is or may be disclosed, including if they are overseas and what protections are used for those overseas transfers
- The period for which the personal information is held (or the criteria we use to determine how long it is held)
- Any information available about the source of that information
- Whether we carry out any automated decision-making, or profiling, and where we do, information about the logic involved and the envisaged outcome or consequences of that decision or profiling.
Objecting to processing
You may object to us processing your personal information where you believe that your rights override our interests in the processing of your information.
Request for erasure
You may ask us to erase your information where:
- You do not believe that we need your information in order to process it for the purposes set out in this Policy
- If you had given us consent to process your information, you withdraw that consent and we cannot otherwise legally process your information
- You object to our processing and we do not have any legitimate interests that mean we can continue to process your information
- Your information has been processed unlawfully or has not been erased when it should have been
Please be aware that these rights may not apply in all cases. For example, we do not have to erase your information if we need to use that information for a legal process that we are involved in.Data Transfers
We may transfer the information we collect about you to jurisdictions other than the jurisdiction in which the information was originally collected and your information may be processed and stored outside of your jurisdiction of residence. Those jurisdictions may not have the same data protection laws as your jurisdiction of residence and your information may be subject to applicable foreign laws. If we transfer your information to other jurisdictions, we will protect that information in the manner described in this Policy.Children's Privacy
Our websites are not directed to children under the age of sixteen and we do not knowingly collect information from children under the age of sixteen on our websites. If we become aware that we have inadvertently received information from a visitor under the age of sixteen on a website, we will delete the information from our records.How We Protect Information
We maintain appropriate administrative, technical and physical safeguards designed to protect the information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. However, no security system is perfect and we cannot promise that information about you will remain secure in all circumstances, including the security of your data during transmission to us.
Information Security and Data Retention
We use physical, technical, organizational and administrative safeguards to help protect your information from unauthorized access or loss. For example, we use technology like encryption to protect sensitive information (such as your name and address) during transmission. We will retain your information for as long as the information is needed for the purposes listed herein and for any additional period that may be required or permitted by law.Access and Correction
We comply with all applicable laws regarding access and correction of information. You may contact us by using the information in the section "How to Contact Us" to update the information you have provided to us, general enquiries or if you have any questions on this Policy and how LOVE AND NATURAL processes your personal information.User Submitted Content
Users may be able to submit reviews, content and other information and materials that users have created through our website and through third party social media platforms. ANY OPINIONS EXPRESSED IN ANY SUCH USER SUBMITTED CONTENT ARE SOLELY THOSE OF THE USERS THAT SUBMITTED THE CONTENT AND DO NOT NECESSARILY REFLECT THE OPINIONS, POLICY OR POSITION OF LOVE AND NATURAL. YOU ASSUME ALL RISKS ASSOCIATED WITH YOUR SUCH CONTENT, INCLUDING, BUT NOT LIMITED TO, ANY THIRD PARTY'S RELIANCE ON ITS QUALITY, ACCURACY, OR RELIABILITY, OR ANY DISCLOSURE OF INFORMATION IN YOUR USER CONTENT THAT MAKES YOU OR OTHERS PERSONALLY IDENTIFIABLE. YOU HEREBY AGREE THAT LOVE AND NATURAL HAS NO RESPONSIBILITY OR LIABILITY WHATSOEVER FOR ANY SUCH ACTIVITIES. YOU ALSO AGREE AND UNDERSTAND THAT YOUR USER CONTENT IS NOT SPONSORED OR ENDORSED BY LOVE AND NATURAL, AND YOU WILL NOT IMPLY THAT YOUR USER CONTENT IS IN ANY WAY SPONSORED OR ENDORSED BY LOVE AND NATURAL.Third Party Websites
This Policy may be updated periodically and without prior notice to you to reflect changes in our information practices. We will post a prominent notice on our website to notify you of any significant changes to this Policy and indicate at the top of the Policy when it was most recently updated.How to Contact Us
To contact us in relation information you have provided to us, to send us general enquiries, to contact us in relation to this Policy and how LOVE AND NATURAL processes your personal information, or if you have any questions on your and any privacy issues concerning LOVE AND NATURAL you may contact us via our website or by mail as follows:
LOVE AND NATURAL
120 - 3900 Bayview Street
Richmond, BC V7E 4R7
Attention: Privacy Officer
If we need, or are required, to contact you concerning any event that involves your information we may do so by telephone or email.
Effective Jan 1, 2020