We’re sorry to hear that it’s not working out. If you are not satisfied with your purchase made through the Love and Natural website, we are happy to let you know that you may apply for a refund within 90 days (1 year) of purchase as stated on your invoice/receipt. Unfortunately, we do not offer exchanges.
All returns will be credited to the original method of payment. We cannot refund to another card. The refund will be issued upon processing of the returned item(s). Please include the original or print a copy of the invoice with your shipment. We do not cover the cost of return shipping. Shipping fees and Item(s) listed as Final Sale are non-refundable.We will not accept a return of more than 10 units of the same item(s) per order. The product you wish to return must be in the original bottle and must be at least 50% full.
ONLINE ORDERSPlease send your item(s) that you wish to return to:
Canada:
Love and Natural Skincare
Attn: RETURNS
120 - 3900 Bayview Street
Richmond, BC V7E 6M2
Canada
Please confirm the order number, products returned, and return tracking details by submitting them to the Customer Happiness Team. We recommend you purchase tracking services for your protection and to also save the shipping receipt for your records. Only items received by our store can be credited. Please allow up to 12 days for us to receive and process your request. You will receive an email notification upon completion of return processing. If we cannot locate your order number, we are unable to process the refund. Any items incorrectly sent back cannot be credited and will not be sent back to you.
Love and Natural Skincare maintains the right to determine, in its sole and absolute discretion, whether you are entitled to a refund and, if so, the amount of the refund you are eligible to receive. All Love and Natural products purchased during the Black Friday sale are not eligible for a refund. Love and Natural reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your Order for any reason – including, but not limited to, if we deem your Order to be suspicious or fraudulent in any way. To contact customer service, please reach out on our Contact Page.
